In the shopping cart, you will receive an estimated delivery time. Please note that the time is not a guaranteed for your order. Some areas may take longer due to the frequency of delivery to that particular area or unforeseen circumstances. All delivered goods are not refundable, unless according to company's discretion. All items in our meals are are fixed. Special requests for any changes to the bento will not be entertained. Do follow the available times for delivery, orders opted out of the available times will be asked to change to specified time.