Frequently Asked Questions
"What is your delivery schedule like?"
Mon - Fri : 4PM - 8PM
No deliveries on Saturdays, Sundays and Public Holidays
"What is the cut-off for orders?"
All orders have a 2 working day minimum wait - after order closure. As follows:
Monday deliveries - Order before Wednesday Midnight
Tuesday deliveries - Order before Thursday Midnight
Wednesday deliveries - Order before Sunday Midnight
Thursday deliveries - Order before Monday Midnight
Friday deliveries - Order before Tuesday Midnight
*Delivery schedule subject to changes. Public holidays do not count as a working day*
"How does your bentos arrive?"
Our bentos are freshly prepared and chilled on the day itself before being vacuum packed and delivered to your door.
"How long can I store the bentos and how?"
They can all be kept for up to 5 days in the fridge, or 10 days in the freezer as long as the seal is not broken. If broken, it should be consumed as soon as possible. It is best kept between 2-4 degrees in the fridge. If frozen, please thaw before microwaving.
"What are the options for heating up the meals?"
The bentos can be consumed without heating up. If you prefer it hot, the best would be to microwave. Do note that the black box is microwavable, however the clear plastic wrap is not. Do remove the plastic before microwaving. If you are using the oven or steaming the food, please remove contents from all packaging.
"WhY is it that I place an order above $60 and still get charged delivery?"
If you have applied a discount code, it may be because before discount its above $60 but after discount, it falls below $60. The promo is not valid if your after discount price is below $60. It does apply only if after discount price is above $60. If you are still having issues, please contact 92326073 via Whatsapp with screenshots of your issue and we will gladly assist you!
"WhY do the calories and macros vary?"
We are constantly improving on our recipe, and fine-tuning it to your feedback, therefore, the macros and calorie counts do change from time to time. However, do trust that our most up to date macros and calorie count will always be reflected on our website as it is the only way we can update immediately.